RedPaint Privacy Policy

For Users, Vendors, Moderators, and Website Visitors

Last updated: April 29, 2026

 

RedPaint respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how RedPaint collects, uses, stores, shares, protects, and manages personal information when you use our website, mobile application, vendor dashboard, moderation tools, advertising features, loyalty programme, and related services.

By using RedPaint, you agree to the collection and use of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use RedPaint.

1. About This Privacy Policy

This Privacy Policy applies to:

  • The RedPaint website.
  • The RedPaint mobile application.
  • Vendor dashboards.
  • Moderator tools.
  • Loyalty points and rewards features.
  • Advertising and campaign tools.
  • Push notifications.
  • Contact forms.
  • Support requests.
  • Any other RedPaint online services or platform features.

Together, these are referred to as RedPaint, the Platform, or the Services.

This Privacy Policy should be read together with:

2. Who We Are

In this Privacy Policy:

“RedPaint”, “we”, “us”, or “our” refers to RedPaint, its owners, affiliates, related entities, service providers, successors, assigns, and any legal entity through which RedPaint conducts business.

“You” or “your” refers to any person who uses RedPaint, including users, vendors, moderators, advertisers, business representatives, and website visitors.

“Personal Information” means information that identifies you or can reasonably be linked to you. This may include your name, contact details, device information, location data, account information, and platform activity.

3. Information We Collect

We collect information in different ways depending on how you use RedPaint.

3.1 Information You Provide to Us

We may collect information that you provide directly, including:

  • Name and surname.
  • Email address.
  • Phone number.
  • Gender.
  • Date of birth.
  • Password and account login details.
  • Business name and business details.
  • Vendor profile information.
  • Business descriptions.
  • Business categories.
  • Contact details.
  • Images, photos, menus, pricelists, offers, events, gifts, and rewards.
  • Reviews, ratings, comments, and other public contributions.
  • Support requests.
  • Survey responses.
  • Enquiries or messages sent through RedPaint.
  • Information submitted when applying to become a Moderator.
  • Information submitted when inviting friends or businesses to join RedPaint.

3.2 Information We Collect Automatically

When you use RedPaint, we may automatically collect certain technical and usage information, including:

  • IP address.
  • Device type.
  • Device identifiers.
  • Operating system.
  • Browser type.
  • App version.
  • Connection information.
  • Language settings.
  • Time zone.
  • Pages or screens viewed.
  • Features used.
  • Search queries.
  • Clicks, views, interactions, and time spent on features.
  • Error logs and crash data.
  • Push notification preferences.
  • App online or offline status.
  • Advertising and campaign interaction data.

This helps us operate, secure, improve, and personalise RedPaint.

3.3 Location Information

RedPaint is a location-based discovery and marketing platform. Location information is therefore important to how the app works.

Depending on your permissions, we may collect and process your device location, including GPS-based latitude and longitude.

We use location information to:

  • Show nearby vendors.
  • Update your feed with relevant businesses, offers, events, and rewards.
  • Enable proximity marketing.
  • Deliver relevant push notifications.
  • Allow vendors to target campaigns by location.
  • Improve the timing and relevance of promotions.
  • Improve app functionality and user experience.

Location data may be associated with your device ID, account, preferences, or other information we hold about you, where necessary to provide the Services.

4. Foreground and Background Location

RedPaint uses two types of location access.

4.1 Foreground Location

Foreground location means location access while you are actively using the app.

RedPaint requires foreground location access for the app to function properly. Without it, key features such as nearby vendor discovery, location-based feeds, and relevant real-time content may not work correctly.

Foreground location may be used to:

  • Show vendors near your current location.
  • Update your feed while you use the app.
  • Include you in relevant location-based campaigns.
  • Improve the accuracy of nearby offers, events, and rewards.

4.2 Background Location

Background location means location access when the app is not actively open or in use.

Background location is optional.

If you allow background location, RedPaint can update your approximate device location in the background so that you may receive relevant push notifications from vendors when you are near a selected area or business.

For example, if a restaurant sends an Instant Boost campaign to users nearby, you may receive a push notification because your location was updated in the background.

Background location is used to:

  • Deliver timely and relevant promotions.
  • Support real-time proximity marketing.
  • Help vendors reach users in selected target areas.
  • Improve the relevance of push notifications.

4.3 Location Privacy Assurance

RedPaint uses location information to improve your app experience and deliver relevant services.

RedPaint does not sell your location data to vendors or third parties.

RedPaint does not provide vendors with your personal location history.

Where background location is used, RedPaint stores your latest device location only for as long as necessary to provide the relevant location-based service, unless a longer period is required for security, legal, fraud-prevention, analytics, or operational purposes.

4.4 Managing Location Permissions

You control your location permissions.

You may allow, deny, or change location permissions through:

  • Your mobile device settings.
  • RedPaint app preferences, where available.
  • Push notification preferences, where available.

If you disable foreground location access, RedPaint may not function properly.

If you disable background location access, the app may still work, but real-time proximity notifications and certain location-based features may be less relevant or unavailable.

5. Information From Third Parties

We may receive information about you from third parties where permitted by law, including:

  • Social login providers, such as Google or Facebook, if you choose to sign in using those services.
  • Service providers.
  • Payment processors.
  • Analytics providers.
  • Marketing partners.
  • Public sources.
  • Business data providers.
  • Vendors or users who invite you to RedPaint.

If you connect RedPaint to a third-party account, we may collect information made available by that third party according to your settings and the third party’s own privacy policy.

Your use of third-party services is governed by those third parties’ own terms and privacy policies.

6. Inviting Friends or Businesses

RedPaint may allow you to invite friends, contacts, or businesses to join the Platform.

When you provide contact information for an invitation, we use that information only to process and deliver the invitation and related follow-up communications, where applicable.

You should only provide another person’s or business’s contact details if you have a lawful basis or permission to do so.

7. Messages and Communications

If you send or receive messages, enquiries, booking requests, support messages, or other communications through RedPaint, we may collect and store those communications to:

  • Deliver the message.
  • Help manage conversations.
  • Provide customer support.
  • Investigate misuse.
  • Enforce our Terms of Service.
  • Improve the Services.
  • Comply with legal obligations.

If you communicate by SMS or mobile network services, your mobile carrier may charge standard rates.

8. Payment Information

Certain RedPaint services may require payments, including vendor campaigns, Red Beans, advertising, or other paid features.

Payments may be processed by third-party payment providers, including PayFast in South Africa.

RedPaint does not collect or store your full credit card, debit card, or banking details where payments are processed directly by third-party payment providers.

Payment providers may collect and process information required to complete a transaction, including:

  • Name.
  • Email address.
  • Phone number.
  • Billing information.
  • Transaction details.
  • Fraud-prevention information.
  • Payment method information.

Your payment information is processed according to the payment provider’s own terms and privacy policy.

RedPaint may receive transaction-related information needed for accounting, billing, campaign activation, support, fraud prevention, and record keeping.

9. Cookies and Similar Technologies

RedPaint may use cookies, pixels, web beacons, mobile identifiers, analytics tools, and similar technologies.

These technologies may be used to:

  • Recognise users.
  • Store preferences.
  • Improve website and app performance.
  • Analyse usage.
  • Measure page views, clicks, and interactions.
  • Improve security.
  • Support advertising and campaign reporting.
  • Understand how users interact with RedPaint.

You can usually control cookies through your browser or device settings.

If you disable cookies or similar technologies, some parts of RedPaint may not work properly.

Third-party services linked to or integrated with RedPaint may use their own cookies or tracking technologies. RedPaint does not control those third-party practices.

10. Analytics and Advertising

RedPaint may use analytics tools, including Google Analytics or similar services, to understand how users interact with the Platform.

Analytics may help us understand:

  • Which features are used most.
  • How users move through the app or website.
  • How campaigns and advertisements perform.
  • Where errors occur.
  • How we can improve RedPaint.

RedPaint may also use information to display or support relevant advertising and vendor campaigns.

Advertising on RedPaint may be based on:

  • Location.
  • Business categories.
  • User preferences.
  • Campaign settings.
  • Search activity.
  • App usage.
  • Interactions with content.
  • Other information permitted by law and this Privacy Policy.

RedPaint does not share your personal information directly with vendors for their own independent marketing unless you choose to provide that information to them yourself.

If you click on or interact with an advertisement or promotion, the advertiser or vendor may infer that you fall within the target audience selected for that campaign.

11. How We Use Your Information

We use personal information to operate, improve, protect, and personalise RedPaint.

This may include using information to:

  • Create and manage your account.
  • Provide access to RedPaint features.
  • Display nearby vendors, offers, events, gifts, and rewards.
  • Send push notifications.
  • Process vendor campaigns.
  • Process loyalty points and rewards.
  • Enable sharing and invitations.
  • Process payments and transactions.
  • Provide customer support.
  • Respond to enquiries and complaints.
  • Send administrative, service, legal, or security notices.
  • Personalise content and recommendations.
  • Display relevant advertisements and campaigns.
  • Analyse usage and improve the Platform.
  • Diagnose technical issues.
  • Prevent fraud, abuse, spam, or unlawful conduct.
  • Moderate content.
  • Enforce our Terms of Service and Content Guidelines.
  • Comply with legal obligations.
  • Protect RedPaint, users, vendors, moderators, advertisers, and the public.

We may also use your information for any purpose disclosed to you when the information is collected, or for any other purpose with your consent.

12. How We Share Information

RedPaint may share personal information where necessary, lawful, and appropriate.

12.1 Service Providers

We may share information with trusted service providers who help us operate RedPaint, including providers of:

  • Hosting.
  • Cloud storage.
  • App infrastructure.
  • Payment processing.
  • Push notifications.
  • Email delivery.
  • SMS delivery.
  • Analytics.
  • Customer support.
  • Security.
  • Fraud prevention.
  • Data processing.
  • Surveys or competitions.
  • Technical maintenance.

These service providers may only use personal information for the services they provide to RedPaint, subject to appropriate confidentiality and security obligations.

12.2 Legal and Safety Purposes

We may disclose information where we believe it is reasonably necessary to:

  • Comply with the law.
  • Respond to legal process.
  • Cooperate with courts, regulators, or law enforcement.
  • Investigate suspected illegal activity.
  • Prevent fraud or abuse.
  • Enforce our Terms of Service.
  • Protect the rights, safety, property, or reputation of RedPaint.
  • Protect users, vendors, moderators, advertisers, service providers, or the public.

12.3 Business Transfers

If RedPaint is involved in a merger, acquisition, restructuring, sale, transfer, financing, liquidation, or similar transaction, personal information may be transferred as part of that transaction.

12.4 With Your Consent

We may share your information in other circumstances where you have given consent.

13. Information Shared With Vendors

RedPaint does not provide vendors with your personal information for their own independent marketing purposes.

When you interact with a vendor through RedPaint, the vendor may receive limited information needed for the relevant platform function.

For example:

  • If you redeem a reward, the vendor may see redemption-related information needed to process the reward.
  • If you contact a vendor directly, the vendor will receive the information you choose to provide.
  • If you call, email, visit, book with, or transact directly with a vendor, the vendor may collect information from you independently.

RedPaint does not control how vendors handle information you provide directly to them outside the RedPaint Platform.

You should contact the vendor directly if you want to understand its privacy practices.

14. Public Content

Some content you submit may be publicly visible or visible to other users, vendors, or moderators.

This may include:

  • Reviews.
  • Ratings.
  • Comments.
  • Profile information.
  • Vendor content.
  • Business images.
  • Offers.
  • Events.
  • Rewards.
  • Shared content.
  • Other public contributions.

You should not submit content that you do not want others to see, copy, share, or store.

Even if you delete public content, copies may remain in backups, cached pages, archived pages, screenshots, or records kept by other users or third parties.

15. De-identified and Aggregated Information

RedPaint may anonymise, aggregate, or de-identify information so that it no longer reasonably identifies you.

We may use this information for:

  • Analytics.
  • Reporting.
  • Research.
  • Platform improvement.
  • Business planning.
  • Advertising performance.
  • Vendor insights.
  • Market analysis.

De-identified or aggregated information may be used and shared without restriction, where permitted by law.

16. Your Privacy Choices

You have choices about how your information is used.

Depending on the feature, you may be able to:

  • Update your account information.
  • Change communication preferences.
  • Manage push notifications.
  • Manage location permissions.
  • Manage vendor notification preferences.
  • Disable background location.
  • Refuse or delete cookies.
  • Unsubscribe from certain marketing emails.
  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your account or personal information, subject to legal and operational limits.

Some communications, such as legal notices, security alerts, service messages, and account-related communications, may still be sent even if you opt out of marketing messages.

17. Accessing, Correcting, or Deleting Your Information

You may request to access, correct, update, or delete personal information that RedPaint holds about you.

You may do this by:

  • Using available settings in the RedPaint app.
  • Using the account deletion function, where available.
  • Contacting RedPaint Support.
  • Contacting RedPaint’s privacy contact or Information Officer.

We may need to verify your identity before processing your request.

Your rights may be limited where:

  • The request is unreasonable, repetitive, abusive, or excessive.
  • We need to retain information for legal, tax, accounting, fraud-prevention, security, or contractual reasons.
  • The information relates to a dispute, investigation, legal process, or enforcement issue.
  • Deleting information would affect the rights or safety of another person.
  • Applicable law allows or requires us to retain the information.

Under POPIA, data subjects have rights that include requesting access to personal information, requesting correction or deletion where appropriate, objecting to certain processing, objecting to direct marketing, and lodging complaints with the Information Regulator.

18. Data Retention

RedPaint keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

We may retain information for:

  • Providing the Services.
  • Account management.
  • Customer support.
  • Legal compliance.
  • Tax and accounting records.
  • Fraud prevention.
  • Security.
  • Dispute resolution.
  • Enforcement of agreements.
  • Platform integrity.
  • Backup and disaster recovery.
  • Analytics and reporting.

When personal information is no longer needed, we may delete it, de-identify it, or aggregate it.

If you close your account, we may remove your information from active view, but certain information may remain in backups, archives, legal records, transaction records, or de-identified datasets.

19. Security

RedPaint uses reasonable technical, organisational, and administrative safeguards to protect personal information.

These safeguards may include:

  • Access controls.
  • Authentication measures.
  • Encryption where appropriate.
  • Secure hosting.
  • Monitoring.
  • Backups.
  • Tokenisation or vault services where applicable.
  • PCI-compliant payment service providers.
  • Internal policies and procedures.
  • Limited access to personal information.

However, no internet, mobile, or electronic storage system is completely secure.

RedPaint cannot guarantee absolute security.

You are responsible for keeping your account secure, including protecting your password and login details. If activity occurs under your account using your login credentials, RedPaint may treat that activity as authorised by you unless there is evidence to the contrary.

If you suspect unauthorised access to your account, contact RedPaint immediately.

20. Children and Persons Under 18

RedPaint is not intended for users under the age of 18.

We do not knowingly collect personal information from children under 18.

If we become aware that a person under 18 has provided personal information or created an account, we may delete the account and related information as soon as reasonably possible.

If you believe that RedPaint has collected information from or about a person under 18, please contact us.

21. Third-Party Links and Services

RedPaint may contain links to third-party websites, apps, advertisers, vendors, social media platforms, payment providers, mapping services, or other external services.

RedPaint is not responsible for:

  • Third-party privacy practices.
  • Third-party content.
  • Third-party security.
  • Third-party data collection.
  • Third-party terms and policies.
  • How third parties use information you provide to them.

You should review the privacy policy of any third-party service before using it or providing personal information.

22. International Data Transfers

RedPaint may process or store information using servers, service providers, or systems located in South Africa or other countries.

Data protection laws may differ from one country to another.

By using RedPaint, you understand that your information may be transferred, stored, accessed, or processed outside your country of residence where necessary to provide the Services.

Where required, RedPaint will take reasonable steps to protect personal information transferred across borders.

23. Moderator Applications

If you apply to become a RedPaint Moderator, we may collect and process information relevant to your application.

This may include:

  • Account information.
  • Contact details.
  • Application information.
  • Moderation-related suitability information.
  • Payment or compensation-related information, where applicable.
  • Any other information required to assess or manage Moderator status.

We may use this information to:

  • Review your application.
  • Verify eligibility.
  • Manage Moderator access.
  • Monitor Moderator performance.
  • Process compensation, where applicable.
  • Enforce Moderator rules and agreements.
  • Protect platform integrity.

We may retain Moderator application information for as long as reasonably necessary for operational, legal, fraud-prevention, and platform-integrity purposes.

24. Direct Marketing

RedPaint may send you marketing communications about RedPaint services, vendor promotions, app features, offers, rewards, or other content that may be relevant to you.

You may opt out of certain marketing communications by:

  • Using unsubscribe links in emails.
  • Adjusting your app preferences.
  • Managing push notification settings.
  • Updating your device notification settings.
  • Contacting RedPaint Support.

Opting out of marketing communications does not prevent RedPaint from sending important administrative, legal, security, account, or service-related messages.

25. Do Not Track

Some browsers offer “Do Not Track” signals.

RedPaint does not currently respond to browser-based Do Not Track signals because there is not yet a universally accepted industry standard for how such signals should be interpreted.

You can still manage cookies and tracking preferences through your browser, device, or app settings.

26. Privacy Complaints

If you have a privacy concern, complaint, or request, please contact RedPaint first so that we can try to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa. The Information Regulator is empowered to monitor and enforce compliance with POPIA.

27. Changes to This Privacy Policy

RedPaint may update this Privacy Policy from time to time to reflect:

  • Changes in the law.
  • Changes in RedPaint’s services.
  • New features.
  • Changes in data practices.
  • Security improvements.
  • Technology changes.
  • Operational requirements.

The updated Privacy Policy will be published on the RedPaint website, app, or another appropriate platform location.

Your continued use of RedPaint after changes are published means that you accept the updated Privacy Policy.

28. Contact Us

If you have questions, requests, complaints, or concerns about this Privacy Policy or how RedPaint handles personal information, you may contact us at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.redpaint.co.za

You may also use the contact form available on the RedPaint website.

Where required by law, RedPaint may designate an Information Officer or privacy contact responsible for privacy-related matters.

29. Final Acknowledgement

By using RedPaint, you confirm that you understand and agree that RedPaint may collect, use, store, share, protect, and process your personal information as described in this Privacy Policy.

You also confirm that you understand your rights and choices, including your ability to manage certain permissions, update your information, opt out of certain communications, and request access, correction, or deletion of personal information where permitted by law.

 

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